| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? |
| Canned Responses (Level 1) | I apologize for the experience you had and would appreciate if you could elaborate on your concern here so that I can assist you better. Please confirm the service. |
| If the customer wants to know how he/she can do COD payment for the product |
| Canned Responses (Level 2) | You have the option to conveniently settle the order amount with our efficient Xpressbees delivery rider. The rider is capable of accepting payments in cash, excluding Rs 2000 notes, as well as through UPI payment method |
| Canned Responses (Level 3) | Is there anything else I can help you with or any other way in which I can be of assistance? Please let me know, and I'll be glad to provide further support. |
| Clsoing script | Hope we are able to help you today , feel free to reach out if any further assistance is required , Thanks for connecting with Urbancompany. |