Common Chat (1)

• Common Chat

Agitated CX (1)

• Agitated CX

Installation Service Cancellation / Reschedule (1)

• Installation Service Cancellation / Reschedule

Product Delivery SOP (2)

• Product Delivery Related Query
• How can I make COD payment?

SME Assist/ Audit SOP (1)

• CX wants different partner / Incomplete Service / Partial Service (Pro not able to install lock)

Replacement / Exchange SOP (2)

• Product faulty or damaged / Product Incompatible with all doors
• Product Incompatible / CX wants different product - Exchange SOP

Warranty SOP (1)

• Warranty Claim / Poor Service / Post service - Revisit

Cross POD Callback_CX (1)

• Callback Sheet_CX